Terms and Conditions 

1. General

This document sets out the terms and conditions of the contract between you and Number 14 York Street. References in these terms and conditions to “we”, “our” or “us” are references to Number 14 York Street, a business owned by Hugh and Judith Champion, Middle Burnham Farm, Stoddens Lane, Burnham-on Sea, Somerset, TA8 2DF. Reference to “the property” is a reference to 14 York Street, Bath BA1 1NG.

References to “you” or “your” are references to the person making the booking, all persons accompanying the person making the booking and all members of the guest list advised to us.

Reference to “written” or “in writing” shall mean communication by letter or email.

These terms conditions apply to all bookings to the exclusion of all other terms and conditions, including any terms and conditions that you may purport to apply. Your acceptance of these terms and conditions is acknowledged by making a booking or sending us a completed booking application form. Payment of a deposit or the whole booking charge also indicates acceptance of these terms and conditions.

2. Confirmation

A contract will come into effect between you and us when we issue a written confirmation of your booking. When you receive your confirmation, you must check the details carefully and if anything is not correct you should notify us immediately. We have the right to refuse any booking prior to the issue of written confirmation in which case we will tell you in writing and promptly refund any money you have paid us. All offers and bookings are subject to availability.

3. Late Bookings

Bookings will be accepted up to the day of arrival. No extra fees are charged for late bookings but entry to the property will not be permitted until the full cost of your stay has been paid.

4. Prices

All prices are quoted in UK Pounds Sterling. They are based on costs prevailing at the time of quotation and may be subject to change. However, once a booking has been confirmed by us we will not change the price quoted unless you change any of the original booking details.

Unless otherwise stated, prices are not subject to VAT. Should any additional taxes or levies be introduced which affect the cost of letting the property, you may be required to pay the extra amount.

Telephone calls made from the pay phone within the property are charged for separately, as are additional services. Details of additional services and rates are available on request.

5. Security Deposit

In addition to the booking fee, you may be required to pay a security deposit of £250 against any additional expenses you may incur and any damage to the apartment suffered during your stay.

Your deposit, less any expenses you have incurred and the cost of any damage suffered, will be refunded to you following departure, once a full inventory of the apartment has taken place, the cost of any repairs or replacements or other expenses have been established, and if required, the telecommunication company has presented us with their account covering the period of your visit.

Details of any deductions from your deposit will be provided.

We may require credit card information in case expenses or damages exceed the security deposit. If it is necessary to charge your credit card in these circumstances, we will notify you prior to doing so.

6. Payment 

(a) Subject to section 6(b) below, if you so wish, we will accept an initial payment of 50% of the total cost of your stay when you book your property. Payment can be made only by one of the methods outlined in Section 7 below.

Upon receipt of the initial payment we will, providing the booking can be confirmed, send you written confirmation of your booking as soon as is reasonably possible, showing your booking details, the total cost of your stay, the initial amount paid and the balance that remains to be paid. The outstanding balance of the total cost is payable in full no later than 6 weeks before your arrival date at the property.

(b) If you book within 6 weeks of your arrival date your booking must be paid for in full at the time of booking in accordance within the terms and conditions set out in Section 7. ‘Methods of Payment’

(c) If any payment you make is not honoured for any reason whatsoever, we are entitled to recover any reasonable costs that we incur as a result up to a maximum of £25.

(d) If any payment due in relation to your booking is not paid by the appropriate date, we are entitled to assume that you wish to cancel your booking and you may be liable to pay the cancellation charges shown in the table in Section 8 depending on the date we reasonably treat your booking as cancelled. We normally send out a reminder to you before we cancel your booking in these circumstances.

7. Methods of Payment

7.1. Bank Transfers

Bank transfers are our preferred method of payment. Our bank details will be provided at the time of booking. Bank transfer payments, particularly from abroad, must to be in sterling and reach our bank account net of all bank, transaction and currency conversion charges. Please ask your bank to show your surname in the ‘transaction reference’ of the transfer. Please advise us in writing (preferably sending us a copy) of the transfer as soon as it is made. 

7.2. Cheques

Although not preferred, we will exceptionally accept cheques as a means of payment only when demoninated in UK POUNDS STERLING.

Cheque payments should be made payable to “J E Champion” and sent to the address detailed in Section 1. Seven additional days should be allowed for your cheque to arrive, be presented and for funds to clear in order to comply with the required payment dates set out in Section 6a.

Cheque payments will be not be accepted for bookings within 6 weeks of your arrival date unless agreed in advance. In those circumstances more direct payment methods, such as bank transfers, CHAPS payments etc should be used.  

7.3. Cash

Exceptionally, we will accept payment in cash upon your arrival. We do not encourage this payment method but recognize that occasionally it may be the only suitable arrangement because of timescale or other unforeseen payment difficulties. In these circumstances, only cash in the form of UK sterling notes (£5,10,20,50) or equivalent Euros (10, 20, 50, 100 Euros) will be accepted as a valid payment. Please be aware that, only at that point, namely the receipt of your cash payment, will your booking be accepted and confirmed in accordance with Section 6. 

7.4. Banker's Drafts/Credit Cards

We do NOT accept bankers’ drafts or credit cards as a payment method for the cost of your stay. Please use one of the other methods outlined above.

8.  If you cancel your booking

If you have to, or wish to, cancel your booking you must notify us in writing as soon as possible by emailing us at yorkstreetbath@yahoo.co.uk or by writing to:  Judith Champion at Middle Burnham Farm, Stoddens Lane, Burnham-on Sea, Somerset, TA8 2DF. The booking will be cancelled on the day that the emailed/written notice of cancellation is received by us. We will make every reasonable effort to re-let the property if we receive a notice of cancellation. If we are able to re-let it for the whole of the period of your booking we will refund all money you have paid (including all booking fees but excluding, where applicable, any amendment charges, and bank charges that we have already incurred) after deducting any costs (such as marketing and/or administration costs) reasonably incurred by us in connection with the re-letting.

If it is not possible to re-let the apartment for the full period booked then a cancellation charge will be payable, based on the number of days before your arrival date that we receive written notification of your cancellation, as shown in the following table. This means that if you have paid the balance of your total cost and then wish to cancel, you may receive a refund of part of such cost. However, if you have not paid your total cost by the time of your cancellation, you may be required to make a further payment by way of cancellation charge. For the purpose of this table, cost means the total cost of the booking, including any extra items already booked by you.

Number of days before arrival date:   Amount payable

however...

We strongly recommend that you obtain appropriate and adequate travel and personal insurance cover (including for your personal belongings) because, depending on the reasons for your cancellation, you may be able to reclaim our cancellation charges from your insurance company.

Regrettably, for the reasons given above, any curtailment of your stay will also be treated as a cancellation of that part of your booking and cancellation charges will be also be payable on the same basis.

9. If you alter your booking

If you wish to alter your booking once your written confirmation has been issued (e.g. change the dates of your stay), we will use our best efforts to comply with your request. However, if we are able to help, an administration fee of £25 may (at our discretion) be payable to us once any change has been made.

Please note that a booking alteration may be treated as the cancellation of one booking and the making of another. In such cases cancellation charges may be incurred in accordance with Section 8 above which may be as much as the total cost of your booking. We will advise you if this is the case when the alteration is requested. You must then inform us as soon as reasonably possible whether you still wish to alter your booking. If you advise us that you do or you fail to contact us as soon as reasonably possible, your booking will be treated as having been cancelled by you and Section 8 will apply.

10. If Number 14 York Street cancels your booking

We do not expect to have to make any changes to your booking, but if this does happen, we will contact you as soon as is reasonably possible.

If a significant change has to be made (and the change is not acceptable to you) or your booking has to be cancelled, we will, if possible and as soon as reasonably possible, offer you alternative accommodation of similar type and standard in a similar location for the same dates. In such circumstances, the advertised cost of the alternative apartment will be payable. Obviously, if the alternative property is advertised at a lower price, you will receive a refund (if you have already paid the balance of your total cost) of the price difference.

If you do not wish to accept a significant change or any alternative accommodation or we cannot offer you suitable alternative accommodation, you will receive a full refund of all monies paid to us.

You should tell us as soon as reasonably possible whether you wish to accept any change or alternative accommodation offered or, alternatively, whether you want a refund. In the unlikely event that you fail to tell us that you wish to accept any change or alternative accommodation we are entitled to assume you wish to cancel your booking and receive a full refund of all monies paid to us. 

11. Occupants

Only persons notified to us prior to your arrival date and listed on our written confirmation of your booking may occupy the property. You may not re-let/sublet the property to any other third party without our prior written approval.

The number of persons permitted to occupy the property is limited to the number listed on our confirmation of your booking. You must not allow this limit to be exceeded neither can you change during your occupation of the property, the composition of the occupants notified to us. If you do either of these things, we can refuse to hand over the property to you, or can repossess it. If we do so, this will be treated as a cancellation by you and Section 8 will apply. No refund of any monies you have paid in respect of your booking will be made and we will not have any liability to you as a result of this situation arising (including, for example, any costs or expenses you incur due to not being able to occupy the property, such as your incurring the cost of securing alternative accommodation). In this situation, we are not under any obligation to find any alternative accommodation for you.

 

12. Checking in and out

Unless otherwise agreed in writing or by email with us in advance, check in time at the property is from 3pm on the start day of your letting period.

We are entitled at our sole and absolute discretion to refuse to hand over to you, or to repossess, the property (which includes the fixtures, fittings, furnishings and decorations) if we reasonably believe that any damage is likely to be caused, has been caused or is being caused by you or any occupants of the property. These circumstances will be treated as a cancellation by you and Section 8 will apply. No refund of any monies you have paid in respect of your booking will be made and we will have no liability to you as a result of this situation arising (including, for example, any costs or expenses you incur due to you not being able to occupy the property, such as you incurring the cost of securing alternative accommodation). In this situation, we are not under any obligation to find any alternative accommodation for you.

On arrival you may be required to provide photographic proof of your identity (e.g. a passport or photo-card driving license) and proof of address. Copies may be taken of these for our records.

Unless otherwise agreed in advance, the property must be vacated by 11am on the due date of departure. If there is any delay in vacating the property beyond the agreed time, a full day's rental may be charged to you for each additional day’s (or part thereof) occupation.

13. Facilities and services

The property is furnished to a high standard and include a kitchen equipped with appliances, cutlery, crockery, and kitchen utensils. Food is not provided unless agreed in advance. Please ensure that you notify us of any food allergies that you, or any of the occupants, may have with respect to any food that you have asked us to provide.

A full inventory of furnishings, equipment and utensils will be in Guest Manual in the property. No items may be removed from the property.

Unless otherwise specified, the prices quoted include heating, electricity, gas, water, internet connection, council taxes, television license and telephone line rental charges. The price also includes linen and towels which are changed once a week, unless otherwise agreed.

The price does not include usage charges for phone calls made (paid for by you to use the in-house pay phone). Any extra facilities are provided solely at our discretion and will be subject to additional charges. We cannot be held responsible for any failure or interruption of services to the property, including gas, electricity, water, telephone or internet connection or any damage, disruption or noise caused as a result of repair works being carried out in the property or in adjoining property.

14. Pets

Generally no pets, other than registered guide and hearing dogs belonging to those with visual and hearing impairments, are allowed in any of the properties unless otherwise agreed.

15. Smoking

We operate a NO SMOKING POLICY. Smoking is not permitted in the property under any circumstances. If, in our reasonable opinion, smoking has occurred in the property during your stay we reserve the right to charge you for additional cleaning costs.

16. Damage

You are responsible for taking all reasonable care of the property and its contents during your stay.

You and all other occupants agree to keep it (including all equipment, utensils, furniture, etc) clean and tidy and to leave it in a similar condition to that in which you found it upon your arrival. You and anyone who occupies the property with you, further agrees not to use it for any commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by us.

Except in the case of normal wear and tear, you are responsible for any damage to the property or its contents suffered during your stay which has occurred due to the negligence, willful default or irresponsible behaviour on your part or those occupying the property as your guests. Any damage must be reported to us immediately and certainly prior to your departure. 

You are responsible to us for the actual costs of any breakage or damage in or to the property, along with any additional costs that may result, which are caused by you and/or any guests, and if you were charged a security deposit and this does not cover the damage caused you will be invoiced for the remaining costs as per Section 5.

17. Rights of Access

We ask that you allow us and any representative of ours (including workmen) access to the property at any reasonable time during your occupation (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time - in these situations we are entitled to enter the property at any time without giving you prior notice).

18. Security of tenure

As the property is used as serviced holiday letting accommodation it is exempt from security of tenure legislation. You acknowledge that you only have the right to occupy the property for the purposes of a holiday or other short term stay and that you are not using it as a dwelling house.

19. Information

We aim to ensure that the information provided by us is accurately conveyed in the web site/brochure and other promotional literature or material produced and circulated by us. However, the information and prices in this web site/brochure/other material may have changed by the time you come to book. Whilst every effort is made to ensure the accuracy of the web site/brochure/other material and prices at the time of printing, changes and errors occasionally occur. You must therefore ensure that you check all details of your booking and any other arrangements (including the price) with us at the time of booking.

There may be small differences between the actual property and our description of it, as we are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable or subject to restriction. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility for any changes or closures to area amenities or attractions mentioned in the web site/brochure, or advertised elsewhere.

We make reasonable efforts to ensure that information supplied to you in relation to the property or its facilities and/or services is accurate and complete as at the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and/or services, except in the case of our negligence. We will, however, use our reasonable endeavours to notify you of any changes to or inaccuracies in any information contained in the web site/brochure or otherwise provided to you as soon as reasonably practical after we become aware of the change or inaccuracy.

20. Circumstance beyond our control

Except where otherwise expressly stated in these conditions, we will not be liable for any changes, cancellations, effects on your stay, loss or damage suffered by you or for any failure by us to perform or properly perform any of our obligations to you which is due to any event(s) or circumstance(s) beyond our reasonable control.

By way of example, such events or circumstances include fire, flood, exceptional weather conditions, epidemics, destruction or damage of the property by any cause (other than our negligence) and all similar situations. In appropriate cases (for example where your booking has to be cancelled before departure) we will, however, refund to you all monies paid to us by you for your booking. No compensation, expenses, costs or other sums of any description (including without limitation the cost of securing alternative accommodation) will be payable by us in such circumstances.

21. Liability

Nothing in these conditions shall affect your statutory rights.

We will have no liability for any death or personal injury unless it results from our negligence or that of our employees (providing they were at the time acting in the course of their employment). You must take all necessary steps to safeguard your personal property. No liability is accepted by us in respect of damage to, or loss of, such personal property except where the damage or loss is caused by our negligence or that of any of our employees (providing they were at the time acting in the course of their employment).

In no circumstances shall we be liable to you, in contract, tort (including without limitation negligence) and/or breach of statutory duty, or otherwise, for any losses, costs, claims, damages or expenses including without limitation loss of profits, revenue or income (whether actual or potential), loss of business (whether actual or potential) or for any indirect or consequential (including economic) loss of any kind.

Our total liability to you, howsoever arising, as a result of or in connection with your booking shall be limited to the total amount paid by you to us for such booking.

22. Complaints

Every effort has been made to ensure that our property meets your expectations. If, however, you have any cause for complaint we are anxious that remedial action is taken as soon as possible. It is essential that you contact us immediately if any problem arises so that, where possible, it can be promptly resolved. It is often extremely difficult (and sometimes impossible) to resolve problems or difficulties properly unless we are notified promptly. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding heating of the property) cannot possibly be investigated unless reported to us whilst you are in residence. If you remain unhappy with our response, then you must, within 14 days of the end of your stay, put your complaint in writing and send to us by email (requesting acknowledgement from us) or by recorded delivery.

This procedure is designed to ensure the speediest possible investigation and rectification of any complaints. Please help us to help you by following it. If you fail to do so, it may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.

23. Law, Jurisdiction and General

These conditions and all matters arising in relation to your booking shall be interpreted, construed and enforced in all respects in accordance with English law and you and we each irrevocably agree to submit to the exclusive jurisdiction of the English Courts over any matter or claim arising from or in connection therewith. The place of performance shall be England.

If any provision of these conditions is held to be unlawful, void or unenforceable then that provision shall be deemed deleted and its deletion shall not affect the validity and enforceability of the remaining provisions.

Your booking is personal to you may not assign or transfer it in whole or in part.

These terms and conditions and the documents referred to in them, in particular the most recent written confirmation of your booking, set out the entire agreement between Number 14 York Street and you and supersede any previous agreements between us relating to the booking of accommodation. By booking accommodation through us you are acknowledging that you have not relied on any representation, warranty, agreement or statement which is not set out in these terms and conditions and that you will not have any right or remedy arising out of any such representation, warranty, agreement or statement. 

Document date: 1 August 2018